SAMJIN, CO.,LTD. ("SAMJIN") warrants that SAMJIN's devices and
accessories ("Products") are free from defects in material and workmanship
under normal use and service.
81 Anyangcheonseo-ro, Manan-gu, Anyang-si,
Gyeonggi-do 430-857, Republic of Korea.
Phone: 1-800- 726-7864
Internet Address: www.samjin.com
Important Legal Information
READ THIS INFORMATION BEFORE
USING YOUR PRODUCT.
SAMJIN Limited Warranty-
This Product is covered under the applicable Samjin Limited
INCLUDING ITS DISPUTE RESOLUTION PROCEDURE
and your right to opt out of arbitration within
30 calendar days of the first consumer purchase. You may opt out by either
sending an email to firstname.lastname@example.org
with the subject line "SAMJIN Arbitration Opt-Out" or by calling 1-800-
For more detailed procedures, please refer to the "Dispute
Resolution Procedures and Arbitration and Opt-Out" section of the Limited
Standard Limited Warranty Informati
Procedures for Dispute
Resolution/30-day Arbitration and Opt-Out Policy
ALL DISPUTES WITH SAMJIN ARISING IN ANY WAY FROM THIS LIMITED
WARRANTY OR THE SALE, CONDITION OR PERFORMANCE OF THE PRODUCTS SHALL BE
RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT
ANY SUCH DISPUTE SHALL NOT BE COMBINED OR CONSOLIDATED WITH A
DISPUTE INVOLVING ANY OTHER PERSON'S OR ENTITY'S PRODUCT OR CLAIM, AND
SPECIFICALLY, WITHOUT LIMITATION OF THE FOREGOING, SHALL NOT UNDER ANY
CIRCUMSTANCES PROCEED AS PART OF A CLASS ACTION. THE ARBITRATION SHALL BE
CONDUCTED BEFORE A SINGLE ARBITRATOR, WHOSE AWARD MAY NOT EXCEED, IN FORM OR
AMOUNT, THE RELIEF ALLOWED BY THE APPLICABLE LAW. The arbitration shall be conducted
according to the American Arbitration Association (AAA) Commercial Arbitration
Rules applicable to consumer disputes. The AAA Rules are available online at
adr.org or by calling the AAA at 1-800-778-7879. This arbitration provision is entered pursuant
to the Federal Arbitration Act. The laws of the State of New York, without
reference to its choice of laws principles, shall govern the interpretation of the
Limited Warranty and all disputes that are subject to this arbitration
provision. The arbitrator shall decide all issues of interpretation and
application of this arbitration provision and the Limited Warranty.
arbitration in which your total damage claims, exclusive of attorney fees and
expert witness fees, are $5,000.00 or less ("Small Claim"), the arbitrator may, if
you prevail, award your reasonable attorney fees, expert witness fees and costs
as part of any award, but may not grant SAMJIN its attorney fees, expert
witness fees or costs unless it is determined that the claim was brought in bad
faith. In a Small Claim case, you shall be required to pay no more than half of
the total administrative, facility and arbitrator fees, or $50.00 of such fees,
whichever is less, and SAMJIN shall pay the remainder of such fees.
Administrative, facility and arbitrator fees for arbitrations in which your
total damage claims, exclusive of attorney fees and expert witness fees, exceed
$5,000.00 ("Large Claim") shall be determined according to AAA rules. In a
Large Claim case, the arbitrator may grant to the prevailing party, or apportion
among the parties, reasonable attorney fees, expert witness fees and costs.
Judgment may be entered on the arbitrator's award in any court of competent
jurisdiction. THIS ARBITRATION PROVISION ALSO APPLIES TO CLAIMS AGAINST THE
EMPLOYEES, REPRESENTATIVES AND AFFILIATES OF SAMJIN AND SAMSUNG ELECTRONICS
AMERICA, INC., IF ANY SUCH CLAIM ARISES FROM THE PRODUCT'S SALE, CONDITION OR
You may opt out of this
dispute resolution procedure by providing notice to SAMJIN no later than 30
calendar days from the date of the first consumer purchaser's purchase of the
Product. To opt out, you must send notice by e-mail to email@example.com, with the
subject line: "SAMJIN Arbitration Opt Out." You must include in the opt out
e-mail (a) your name and address; (b) the date on which the Product was
purchased; (c) the Product model
name or model number; and (d) the IMEI or MEID or Serial Number,
as applicable, if you have it (the IMEI or MEID or Serial Number can be found
(i) on the Product box; (ii) on the Product information screen, which can be
found under "Settings;" (iii) on a label on the back of the Product beneath the
battery, if the battery is removable; and (iv) on the outside of the Product if
the battery is not removable). Alternatively, you may opt out by calling 1-800-726-7864
no later than 30 calendar days from the date of the first consumer Purchaser's
purchase of the Product and providing the same information. These are the only
two forms of notice that will be effective to opt out of this dispute
resolution procedure. Opting out of this dispute resolution procedure will not affect
the coverage of the Limited Warranty in any way, and you will continue to enjoy
the benefits of the Limited Warranty.
If any portion of this Limited Warranty is held to be illegal or
unenforceable, such partial illegality or unenforceability shall not affect the
enforceability of the remainder of the Limited Warranty.
Terms & Conditions of Sale and Standard Limited Warranty
What is covered and for how long?
The warranty period commences upon the date of purchase by the
first consumer purchaser and continuing for the following specified period of
time after that date:
Device 1 Year
Battery(ies) 1 Year
Other Accessories 1 Year
What is not covered?
This Limited Warranty is conditioned upon proper use of the
This Limited Warranty does
not cover: (a) defects or damage resulting from accident, misuse, abnormal use,
abnormal conditions, improper storage, exposure to liquid, moisture, dampness,
sand or dirt, neglect, or unusual physical, electrical or electromechanical
stress; (b) scratches, dents and cosmetic damage, unless caused by SAMJIN; (c)
defects or damage resulting from excessive force or use of a metallic object when
pressing on a touch screen; (d) equipment that has the serial number or the
enhancement data code removed, defaced, damaged, altered or made illegible; (e)
ordinary wear and tear; (f) defects or damage resulting from the use of Product
in conjunction or connection with accessories, products, or ancillary/peripheral
equipment not furnished or approved by SAMJIN; (g) defects or damage resulting from
improper testing, operation, maintenance, installation, service, or adjustment
not furnished or approved by SAMJIN, including but not limited to installation
of unauthorized software and unauthorized root access, both of which shall void
this limited warranty; (h) defects or damage resulting from external causes
such as collision with an object, fire, flooding, dirt, windstorm, lightning,
earthquake, exposure to weather conditions, theft, blown fuse, or improper use
of any electrical source; (i) defects or damage resulting from cellular signal
reception or transmission, or viruses or other software problems introduced into
the Product; or (j) Product used or purchased outside the United States. This Limited
Warranty covers batteries only if battery capacity falls below 80% of rated
capacity or the battery leaks, and this Limited Warranty does not cover any
battery if (i) the battery has been charged by a battery charger not specified or
approved by SAMJIN for charging the battery; (ii) any of the seals on the
battery are broken or show evidence of tampering; or (iii) the battery has been
used in equipment other than the SAMJIN device for which it is specified.
What are SAMJIN's obligations?
During the applicable warranty period, provided the Product is
returned in accordance with the terms of this Limited Warranty, SAMJIN will
repair or replace the Product, at SAMJIN's sole option, without charge. SAMJIN
may, at SAMJIN's sole option, use rebuilt, reconditioned, or new parts or
components when repairing any Product, or may replace the Product with a
rebuilt, reconditioned or new Product. Repaired/replaced cases, pouches and
holsters will be warranted for a period of ninety days. All other repaired/replaced
Products will be warranted for a period equal to the remainder of the original Limited
Warranty on the original Product or for ninety days, whichever is longer.
All replaced Products, parts, components, boards and equipment shall become
the property of SAMJIN. Except to any extent expressly allowed by applicable
law, transfer or assignment of this Limited Warranty is prohibited.
What must you do to obtain warranty service?
To obtain service under this Limited Warranty, you must return
the Product to an authorized service facility in an adequate container for
shipping, accompanied by the sales receipt or comparable proof of sale showing
the original date of purchase by the first consumer purchaser, the serial
number of the Product and the seller's name and address. To obtain assistance
on where to deliver the Product, please call SAMJIN Customer Care at 1-800-726-7864,
and ask for "SAMJIN warranty service." If SAMJIN determines that any Product is
not covered by this Limited Warranty, you must pay all parts, shipping, and
labor charges for the repair or return of such Product.
You should keep a separate backup copy of the settings or any
contents of the Product before delivering the Product to SAMJIN for warranty
service, as some or all of the settings or contents may be deleted or reformatted
during the course of warranty service.
What are the limits on SAMJIN's liability?
THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF SAMJIN'S
RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS.
ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED
TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL SAMJIN BE LIABLE
FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT
LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION,
OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY
TO USE THE PRODUCT. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE
DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.
SAMJIN MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR
IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS,
PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY SOFTWARE OR EQUIPMENT USED IN
CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR
EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT IS
INCLUDED WITH THE PRODUCT DISTRIBUTED BY SAMJIN OR OTHERWISE. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE
AND SUITABILITY OF ANY SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT RESTS SOLELY WITH
THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE
OR EQUIPMENT. Nothing in the Product instructions or information shall be
construed to create an express warranty of any kind with respect to the
Products. No agent, employee, dealer, representative or reseller is authorized
to modify or extend this Limited Warranty or to make binding representations or
claims, whether in advertising, presentations or otherwise, on behalf of SAMJIN
regarding the Products or this Limited Warranty.
This Limited Warranty gives you specific legal rights, and you
may also have other rights that vary from state to state.
BE READY TO PROVIDE WARRANTY INFORMATION (PROOF OF PURCHASE) TO SAMJIN'S
CUSTOMER CARE CENTER IN ORDER TO OBTAIN THIS SERVICE AT NO CHARGE. IF THE WARRANTY
HAS EXPIRED, DOES NOT COVER THE DAMAGE TO THE DEVICE, OR YOU CANNOT PROVIDE PROOF
OF PURCHASE, CHARGES MAY APPLY.