Provided by Ooma
Telo Air 2
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1. What is Ooma?

Ooma provides free home phone service once you purchase our device for a one-time fee. Plug your high-speed Internet and existing home phone into Ooma and call anywhere in the U.S. for free. You pay only applicable taxes and fees. You'll enjoy clear, landline quality voice and bundled features like caller-ID, call-waiting and voicemail.

2. What do I need for the Ooma system to work?

All you need is a high-speed Internet connection (cable, DSL or fiber-optic) and a regular home phone.

3. Do I need to use a headset or use a special phone?

Ooma works with your regular corded or cordless home phones. Use your phone exactly like before - only now you don't have to worry about the bill!

4. Can I call anywhere in the U.S. for free?

Ooma allows you to make local and long-distance calls within the 50 states for free. A few exceptions apply: Ooma does not support 900 numbers and phone chat services. Directory assistance (411) calls will be charged to your prepaid calling account and cost $0.99 per call. Pay only applicable taxes and fees. Federal universal service charges, state and local taxes, fees & surcharges and regulatory and compliance fees are billed monthly and are subject to change. To determine the specific charges in your area, go to

5. Do the people I call need to own an Ooma device for the calls to be free?

Nope. Unlike some other services, Ooma lets you call anyone, at any number, anywhere in the U.S. without charge.

6. What about a phone number? How do people reach me?

When you register your Ooma device online, you will get to pick a new phone number in any area code in the US (except Alaska). Go to to check if we have a number available near you.

7. Can I keep my current phone number?

In most cases, yes, Ooma can transfer (port) your existing phone number to Ooma. Normally there is a one-time processing fee of $39.99, but if you sign-up for an annual subscription to Ooma Premier ($119.88/yr), we'll waive the porting fee. To confirm that your number can be transferred, go to

Please note that porting typically takes up to three weeks and you must keep your current phone service until the transfer is complete.

8. Do you support 911 calls?

Yes. Ooma provides E911 service where supported. We will collect your address when you register your Ooma device online, and send it to emergency response personnel when you dial 911. Since Ooma works over your Internet connection, you will need to call from a mobile phone if your Internet connection is down.

9. Do I need to leave my computer on to use Ooma?

No, Ooma is a standalone, low-power, always-on device that works independently of your computer. This saves you from the hassle of installing anything on your computer and from having to leave your computer turned on to make and receive calls. That alone could save you up to $20 per month in energy costs!

10. Is the Ooma system difficult to install and operate?

Our patent-pending auto-configuration technology makes set-up as painless as possible. Most customers are up and dialing in less than 15 minutes. Using the Ooma system is even easier! Use your existing home phones just like always, only now you don't have to worry about a phone bill!

11. How does Ooma compare with other VoIP services?

Ooma is a standalone device that does not require a computer. There is no software to install and no need for a headset. Ooma replaces your current phone service and delivers clear, landline quality calling over your existing phone and high-speed Internet connection. Start saving hundreds of dollars per year with Ooma.

12. Is there a maximum amount of minutes per month?

Like all other "unlimited services" such as cell phone data plans and other VoIP services, we do have a limit of 5000 minutes per month (for outbound calling) that we can enforce on a case by case basis in the event that a subscriber is clearly abusing the service (i.e. call centers, commercial purposes, etc.). We have never terminated a customer that has used the service for residential purposes.

13. Can I use the Ooma system internationally?

The Ooma system can be used anywhere there is a high-speed Internet connection. Regardless of where you use it, calls to the US will be free and calls outside the US will be subject to low-cost international rates. If you plan to use the device overseas, be sure to use a phone that meets US standards, and be aware that the power supply that comes with the Ooma Telo is built for US power specifications. Also, if you choose to install and use the Ooma system outside the US, you'll be solely responsible for compliance with international laws and subject to all associated fees, taxes, tariffs, and legal penalties.

14. How do I get Ooma PureVoice?

Ooma PureVoice is available to all Ooma Telo customers. Your system will automatically be updated with this technology, designed to ensure excellent voice quality under the most demanding broadband conditions.

15. How do I access Google Voice extensions?

This service is available to Ooma Premier subscribers who want to integrate the use of Google Voice with an Ooma Telo. Go to My Ooma, click on preferences, then click on the Google Voice icon, and follow the instructions to integrate.

16. What is the voicemail transcription feature?

Ooma Voicemail-to-Text service is available to Ooma Premier Telo and Hub subscribers for $9.99 per month. This plan includes 40 messages; additional messages are $0.25 each. This service converts Ooma voicemail messages into text and delivers it to a mobile phone or email account associated with the Ooma profile.

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